Refund Policy

1. Overview

At BeOne Percent, we are committed to providing high-quality trading education and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our services and products.

2. Free Services

Currently, all our trading courses and educational content are provided free of charge. As such, no refunds are applicable for these services.

3. Premium Services (Future)

For any future premium services or paid products we may offer, the following refund policy will apply:

• 30-Day Money-Back Guarantee: Full refund within 30 days of purchase
• Course Completion: Refund available if not satisfied after completing 25% of course content
• Technical Issues: Refund if technical problems prevent access to purchased content

4. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Request refund within the specified time period
• Provide valid reason for refund request
• Not have violated our terms of service
• Not have downloaded or accessed significant portions of paid content

5. Non-Refundable Items

The following items are non-refundable:

• Downloaded digital content or materials
• Completed one-on-one coaching sessions
• Community membership fees (after 7 days)
• Custom trading plans or strategies
• Gift cards or promotional credits

6. Refund Process

To request a refund, follow these steps:

1. Contact our support team at refunds@beonepercent.com
2. Include your order number and reason for refund
3. Provide any relevant documentation or screenshots
4. Wait for our review and response (within 3-5 business days)
5. If approved, refund will be processed within 5-10 business days

7. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Cards: Refunded to original card
• PayPal: Refunded to PayPal account
• Bank Transfer: Refunded to original bank account
• Cryptocurrency: Refunded in equivalent value

8. Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Cryptocurrency: 1-3 business days

9. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've accessed more than 25% of course content
• For subscription services (prorated refund)
• When technical issues affect partial access
• For bundled services where only part is unsatisfactory

10. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer service team for review
• Provide additional evidence or documentation
• Request escalation to management if necessary
• Consider mediation or arbitration for unresolved disputes

11. Special Circumstances

We may consider refunds in special circumstances:

• Medical emergencies preventing course completion
• Death of immediate family member
• Natural disasters or major life events
• Technical failures on our platform
• Instructor unavailability for extended periods

12. Contact Information

For refund requests or questions about this policy:

13. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.